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Rotton Royal mail...

 
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THE DOCTOR ALT 8



Joined: 01 Aug 2004
Posts: 12473
Location: The Tardis, somewhere in the space/time continum

PostPosted: Wed Jun 19, 2013 12:14 am    Post subject: Rotton Royal mail... Reply with quote

To help mother I used the Royal Mail fee to opay website last month when we received a card saying that a letter couldn't be delivered due to insufficient postage.

Her bank statement arrived yesterday... instead of taking the 1.50 owed... they took ONE HUNDRED AND FIFTY POUNDS out of her bank account

as a pensioner she simply can't afford that sum of money.

I persuaded her to see the bank & they agreed to refund 100 pounds of the money.
However, the post office is liable for the remaining 48.50.

So guess who had to get yo a post box with the fee details & a covering letter back to a very worried Mother?

And the post office when I phoned to complain tried to blame ME for the money IT took.

And still the letter hasn't arrived.

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Futsie
!PRINT!


Joined: 21 May 2004
Posts: 10715
Location: The Middle Lands

PostPosted: Wed Jun 19, 2013 7:56 pm    Post subject: Reply with quote



And how come the Post Office isn't liable for 148.50 instead of just 48.50?!
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THE DOCTOR ALT 8



Joined: 01 Aug 2004
Posts: 12473
Location: The Tardis, somewhere in the space/time continum

PostPosted: Wed Jun 19, 2013 8:08 pm    Post subject: Reply with quote

The have now agreed to refund the money... but not the 75 in bank charged apparently occurred because this amount of money made mother overdrawn,
Still no letter.

Still refuses to acknowledge that they were at fault.


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THE DOCTOR ALT 8



Joined: 01 Aug 2004
Posts: 12473
Location: The Tardis, somewhere in the space/time continum

PostPosted: Fri Jun 21, 2013 4:21 pm    Post subject: Reply with quote

Bet they've hired this guy...

http://cheezburger.com/51424001?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+failblog+%28The+FAIL+Blog+-+Fail+Pictures+%26+Videos+at+Failblog.ORG%29
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Futsie
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Joined: 21 May 2004
Posts: 10715
Location: The Middle Lands

PostPosted: Sat Jun 22, 2013 7:03 pm    Post subject: Reply with quote

THE DOCTOR ALT 8 wrote:
The have now agreed to refund the money... but not the 75 in bank charged apparently occurred because this amount of money made mother overdrawn,
Still no letter.

Still refuses to acknowledge that they were at fault.



If they refuse to acknowledge they were at fault, then why did they refund anything at all?
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THE DOCTOR ALT 8



Joined: 01 Aug 2004
Posts: 12473
Location: The Tardis, somewhere in the space/time continum

PostPosted: Sun Jun 23, 2013 2:03 pm    Post subject: Reply with quote

A goodwill gesture?
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